Delivery + Returns

DELIVERY

YOUR ORDER
We endeavour to dispatch your order within 1 – 4 days however the FROND COLLECTION items are handmade and therefore can take up to 10 days to dispatch.

Delivery is FREE anywhere in the UK and rates are discounted for all other destinations.

UNITED KINGDOM – FREE DELIVERY
All orders are sent by Royal Mail’s 1st class Signed For service 1-2 days. This requires a signature on delivery.

EUROPE
Discounted flat rate of £8.50 Sent by Royal Mail’s International Tracked service 3-5 days.

UNITED STATES
Discounted flat rate of £10.50 Sent by Royal Mail International Tracked service 5-7 days.

REST OF THE WORLD
Discounted flat rat of £12.50 sent by Royal Mail International Tracked service 5-7 days.

DUTY AND CUSTOMS
Deliveries outside the UK may attract import duty and local taxes which customers may need to pay on receipt of the shipment. These rules vary by country.

RETURNS

If you are unhappy with your order please contact us on receipt of your item using the contact details on the enclosed delivery note, within 7 days.

The item may be exchanged (where stock is available) or returned for a full refund within 14 days providing the item is returned with original tags in an unused and perfect condition without smells or stains.

When returning an item to us it should be posted to our address on the enclosed delivery note, using a fully insured, Tracked and ‘Signed For’ service as we cannot be responsible for any returns lost or delayed in the post. Please include your dispatch note marked with the items being returned and obtain a proof of postage or receipt when returning the items. We cannot be held responsible for items that fail to reach us.
Refunds on postage cannot be made for exchanges or returns unless an item is faulty. Free delivery does not apply to exchanges, an invoice will be sent to the customer for postage to be paid before the replacement item is dispatched. The refund will be made to the customer using the same method used to make the original purchase.