Delivery + Returns

DELIVERY

We offer FREE delivery in the UK and discounted rates for the rest of the world as follows:

United Kingdom – Free Delivery All UK orders are sent by Royal Mail Tracked & Signed 48 hr service.

Europe All European orders are sent by Royal Mail International Tracked & Signed 3-5 days service at a discounted flat rate of £8.00

United States Of America All orders to the USA are sent by Royal Mail International Tracked & Signed service 5-7 days at a discounted flat rate of £10.00

Rest Of The World All orders to other destinations are sent by Royal Mail International Tracked service 5-7 days at a discounted flat rat of £12.00

Will I be charged Import Duty?

All our orders are delivered Delivery Duty Unpaid. Deliveries outside the UK may attract import duty and local taxes which customers may need to pay on receipt of the shipment. If taxes and duties apply, you will need to pay these to release your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for further information. Jo Cranston cannot be held responsible should local customs authorities wish to confiscate any items or charge import duty. Jo Cranston cannot be held accountable for delays in customs clearance.

Please note: Jo Cranston cannot accept any liability for any delivery instructions you give to the delivery company. If, for example you ask the delivery company to deliver to a different location to the one you gave at the time of your order e.g a neighbour, shed or garage, we cannot cannot accept responsibility if you fail to receive your order.

RETURNS

We hope that you are overjoyed with your purchase however if you are unhappy or find fault with your knitwear please return your item within 14 days and we will fully refund you. Please contact us via the email address on your delivery note to let us know the reason for the return. Returned items must be unworn, in original packaging with the delivery note enclosed. Please send using a fully Insured, Tracked and Signed For service and retain a Proof of Postage or receipt. Any items returned will be at your own expense and Jo Cranston cannot be held liable for items that fail to reach us.

All orders returned from outside the UK must to be marked ‘Returned British Goods and No VAT or Duty Due’ so that no taxes are levied.

Please return to Jo Cranston using the address provided on the Delivery Note received with your order and pack your items carefully to prevent damage in transit.

Returns Address: Jo Cranston, Cross Street Studio’s, 14 Cross Street, Hove, East Sussex, BN3 1AJ United Kingdom

REFUNDS

Once we receive the returned item(s) a refund will be credited to your original payment method within 10 working days. Any original shipping charges will not ordinarily be refunded. You will receive an email when you payment has been processed. 

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