Terms + Conditions

SECURE PAYMENTS
Payments can be made securely using your credit or debit card or PayPal account via our online shop.

DELIVERY
We offer FREE delivery in the UK and discounted rates for the rest of the world as follows:

United Kingdom – Free Delivery
All UK orders are sent by Royal Mail Tracked & Signed 48 hr service.

Europe
All European orders are sent by Royal Mail International Tracked & Signed 3-5 days service at a discounted flat rate of £8.00

United States Of America
All orders to the USA are sent by Royal Mail International Tracked & Signed service 5-7 days at a discounted flat rate of £10.00

Rest Of The World
All orders to other destinations are sent by Royal Mail International Tracked service 5-7 days at a discounted flat rat of £12.00

Will I be charged Import Duty?
All our orders are delivered Delivery Duty Unpaid. Deliveries outside the UK may attract import duty and local taxes which customers may need to pay on receipt of the shipment. If taxes and duties apply, you will need to pay these to release your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for further information.
Jo Cranston cannot be held responsible should local customs authorities wish to confiscate any items or charge import duty. Jo Cranston cannot be held accountable for delays in customs clearance.

Please note:
Jo Cranston cannot accept any liability for any delivery instructions you give to the delivery company. If, for example you ask the delivery company to deliver to a different location to the one you gave at the time of your order e.g a neighbour, shed or garage, we cannot cannot accept responsibility if you fail to receive your order.

RETURNS
We hope that you are overjoyed with your purchase however if you are unhappy or find fault with your knitwear please return your item within 14 days and we will fully refund you. Please contact us via the email address on you delivery note to let us know the reason for the return.

Returned items must be unworn, in original packaging with the delivery note enclosed. Please send using a fully Insured, Tracked and Signed For service and retain a Proof of Postage or receipt. Any items returned will be at your own expense and Jo Cranston cannot be held liable for items that fail to reach us.

All orders returned from outside the UK must to be marked ‘Returned British Goods and No VAT or Duty Due’ so that no taxes are levied.
Please return to Jo Cranston using the address provided on the Delivery Note received with your order and pack your items carefully to prevent damage in transit.

REFUNDS
Once we receive the returned item(s) a refund will be credited to your original payment method within 10 working days. Any original shipping charges will not ordinarily be refunded. You will receive an email when you payment has been processed.

LIABILITY
All goods are supplied by us on the condition that our liability for any fault or defect in the quality condition description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods.

Colour matching – Whilst every possible effort has been made to achieve the closest colour matching, exact matching between different batches of production cannot always be guaranteed. No liability will be accepted for any loss of profit or consequential loss or damages arising from
failure to match exactly.

DATA PROTECTION
Your details will never be passed onto a third party and you will not receive any advertising from any other company through Jo Cranston.

COPYRIGHT
The content of jocranston.co.uk and jocranston.com including the logo, photography, images and design is owned by Jo Cranston, Jo Cranston Textiles and Jo Cranston Design. Printing, copying or downloading the material for commercial use is prohibited.

GENERAL
– The right is reserved to vary these terms and conditions at our discretion.
– All contracts with the company shall be governed and interpreted in accordance with English Law and subject to the exclusive jurisdiction of English courts.

By ordering any of our products from the Jo Cranston website you agree to the above terms and conditions.

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