Terms and Conditions

YOUR ORDER
Our products are hand made therefore delivery times can vary, however we endeavour to dispatch your order within 2-10 days. Delivery is FREE anywhere in the UK and rates are discounted for all other destinations.

DELIVERY

UNITED KINGDOM – FREE DELIVERY Orders under £50 are sent by Royal Mail’s UK Standard 1st Class 1-2 days.
Orders over £50 are sent by Royal Mail’s 1st class Signed For service 1-2 days. This requires a signature on delivery.

EUROPE Discounted flat rate of £6.50 sent by Royal Mail’s International Tracked & Signed service 3-5 days.

WORLD ZONE 1 Discounted flat rate of £8.50 for orders under £50 and £12.50 for orders over £50.
Sent by Royal Mail International Tracked & Signed service 5-7 days.

WORLD ZONE 2 Discounted flat rat of £12.50 sent by Royal Mail International Tracked & Signed service 5-7 days.

DUTY AND CUSTOMS Deliveries outside the UK may attract import duty and local taxes which customers may need to pay on receipt of the shipment. These rules vary by country.

REFUNDS AND EXCHANGES
If you are not happy with your order please contact us on receipt of your item using the contact details on the enclosed delivery note.
The item may be exchanged or returned for a full refund within 14 days providing the item is returned with original tags in an unused and perfect condition without smells or stains.
When returning an item to us it should be posted to our address on the enclosed delivery note, using an insured, Tracked and ‘Signed For’ service as we cannot be responsible for any returns lost or delayed in the post.
Refunds on postage cannot be made for exchanges or returns unless an item is faulty. Free delivery does not apply to exchanges, an invoice will be sent to the customer for postage to be paid before the replacement item is dispatched.
The refund will be made to the customer using the same card used to make the original purchase.

PRODUCT CARE
Our knitted products are made from the finest merino lamb’s wool. As with all woollen products, to keep your items looking good it is important to follow the care instructions below:
TO WASH: Gently hand wash in tepid water with clothes washing liquid suitable for wool. Gently squeeze out excess water, do not wring. Do not machine wash or bleach.
TO DRY: Place item on a towel flat on a clothes airer either outside or near a radiator. Once dry, press into shape using a gentle warm steam iron. Do not tumble dry.
TO STORE: Place dry, clean items in a sealed plastic bag with lavender bags or cedar wood to deter moths.

DATA PROTECTION
Your details will never be passed on to a third party and you will not receive advertising from any other company through Jo Cranston Textiles.

COPYRIGHT
The content of jocranston.co.uk and jocranston.com including the logo, photography, images and design is owned by Jo Cranston Textiles. Printing, copying or downloading the material for commercial use is prohibited.

By ordering any of our products from the website you agree to the above terms and conditions.