Terms + Conditions

SECURE PAYMENTS
Payments can be made securely using your credit or debit card or PayPal account via our online shop.

REFUNDS AND EXCHANGES
If you are unhappy with your order please contact us on receipt of your item using the contact details on the enclosed delivery note, within 7 days.
The item may be exchanged (where stock is available) or returned for a full refund within 14 days providing the item is returned with original tags in an unused and perfect condition without smells or stains.
When returning an item to us it should be posted to our address on the enclosed delivery note, using a fully insured, Tracked and ‘Signed For’ service as we cannot be responsible for any returns lost or delayed in the post. Please include your dispatch note marked with the items being returned and obtain a proof of postage or receipt when returning the items. We cannot be held responsible for items that fail to reach us.
Refunds on postage cannot be made for exchanges or returns unless an item is faulty. Free delivery does not apply to exchanges, an invoice will be sent to the customer for postage to be paid before the replacement item is dispatched.
The refund will be made to the customer using the same method used to make the original purchase.

LIABILITY
All goods are supplied by us on the condition that our liability for any fault or defect in the quality condition description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods.

Colour matching – Whilst every possible effort has been made to achieve the closest colour matching, exact matching between different batches of production cannot always be guaranteed. No liability will be accepted for any loss of profit or consequential loss or damages arising from failure to match exactly.

DATA PROTECTION
Your details will never be passed on to a third party and you will not receive advertising from any other company through Jo Cranston and Jo Cranston Textiles.

COPYRIGHT
The content of jocranston.co.uk and jocranston.com including the logo, photography, images and design is owned by Jo Cranston and Jo Cranston Textiles. Printing, copying or downloading the material for commercial use is prohibited.

GENERAL
– The right is reserved to vary these terms and conditions at our discretion.
– All contracts with the company shall be governed and interpreted in accordance with English Law and subject to the exclusive jurisdiction of English courts.

By ordering any of our products from the website you agree to the above terms and conditions.