Refund policy

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused with tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us to let us know the reason for the return at [email protected]

If your return is accepted, we can send you a shipping label, as well as instructions on how and where to send your package. The cost of the return shipping label will be deducted from your refund. The cost will be quoted at the time the refund is initiated. You may wish to return your item via your own courier at your own expense.

Items sent back to us without first requesting a return will not be accepted.

If using your own courier, please send using a fully Insured, Tracked and Signed For service and retain a Proof of Postage or receipt. Any items returned will be at your own expense and Jo Cranston cannot be held liable for items that fail to reach us. Returned items need to be clearly labelled. Please pack your items carefully to prevent damage in transit.

Please return to Jo Cranston. Cross Street Studios, 14A Cross Street, Hove, East Sussex, BN3 1AJ, United Kingdom.

You can always contact us for a return question at [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at [email protected]